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How Pacific Werribee is responding to the COVID-19 situation.

Published 27 October.

As we continue to navigate this quickly shifting COVID-19 period, we remain committed to keeping our community informed and providing a safe environment.

Hoppers Crossing Shopping Centre remains open and trading, serving the essential needs of those that choose to visit us.

Hoppers Crossing Shopping Centre remains open, operating at significantly reduced levels to provide access to permitted retail for our community, should you choose to visit us.

COVID-19 directives – what they mean for Hoppers Crossing Shopping Centre

From Wednesday 28 October, you’ll see a few changes at Hoppers Crossing Shopping Centre as restrictions are eased across Metropolitan Melbourne.

The Victorian Government has announced a staged easing of restrictions, which have a direct impact on the way Hoppers Crossing Shopping Centre operates. While we continue to operate at a reduced level, providing access to permitted goods and services, we are pleased to be able to begin to welcome back permitted retailers in a staged manner from Wednesday 28 October.

At this stage, the following goods and services are open and trading, operating in strict adherence to their COVIDSafe plans.

  • Supermarkets and grocery shops, including all food and liquor shops
  • Convenience stores and newsagents
  • Pharmacies
  • Medical centres
  • Locksmiths
  • Laundry and dry cleaners
  • Telecommunication services
  • Post offices
  • Security services
  • Building maintenance, cleaning
  • Food and drink retailers for seated indoor and outdoor customers, subject to a number of restrictions:
    • Seated dining only
    • Maximum 10 people per group, seated 1.5m from other groups (both within the venue and between patrons at adjacent venues)
    • For indoor spaces, with a cap of 10 persons per indoor space, with a maximum of 20 patrons per venue indoors, subject to 4sqm per person
    • For outdoor spaces, with a cap of 50 patrons per outdoor venue subject to 2sqm per person
  • Hairdressing, beauty and personal care services, with the requirement that only services where the client can wear a face covering for the duration of the service or procedure are permitted
  • Other retail services.

For further detail on what and how businesses can trade during Step 3 of easing restrictions, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.

Please note that our café and restaurant retailers are now permitted to serve dine in-customers, subject to restrictions.

From Wednesday 28 October, our customers can also take a seat and enjoy a meal in our food court seating areas. In line with government restrictions, our food courts will reopen with capacity capped at the lesser of 25% of total capacity, or one person per 8sqm, with customers limited to two people per table. We have allocated seating in our food courts to comply with these directions, so please ensure you only use the tables and seating available. Patrons will be required to provide their contact details (name and phone number), along with the date and time they dined in-Centre.

Those retailers offering beauty and personal care services are also allowed to reopen for trade, with the requirement that only services where the client can wear a face covering for the duration of the service or procedure are permitted.

Although many of our retailers are permitted to trade, some may have chosen to temporarily close or otherwise reduce their hours while Melbourne is under lockdown. We encourage you to review our directory for the most recent information on individual retailers’ trading hours.

We are thrilled that we are now on the road to reopening and remain committed to keeping our community updated as restrictions ease and our operating conditions change.

For further detail on COVID-19 related restrictions implemented by the Victorian Government, please visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria.

Helping keep our community safe

As has been the case throughout the entire COVID-19 pandemic, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority.

Alongside adherence to relevant COVIDSafe Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:

  • A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre.
  • Ensuring that our cleaning principles adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
  • Positioning permanent hand sanitisation stations at key points throughout the Centre.
  • Placing Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19.
  • Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
  • Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
  • Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
  • Reminding our community to adhere to government mandates to wear a face mask while outside of the home, unless there’s a valid reason not to.
  • Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:

  • Planning your trip in advance of your visit to Hoppers Crossing Shopping Centre.
  • Practising social distancing while you’re at the Centre, always keeping at least 1.5 metres between yourself and others.
  • Maintaining a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre) and safely cover your cough or sneeze.
  • Wear a face mask, unless you have a valid reason not to, and follow all government directives and advice.
  • Most importantly, stay at home if you are feeling unwell, are awaiting test results, or are experiencing any COVID-19 symptoms.

As always, we are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. Once again, the health and safety of our community is our overriding priority.

Mandatory Face Masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Hoppers Crossing Shopping Centre

Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.

We have implemented a number of measures to assist us and our community in adhering to this directive, including:

  • All centre staff and contractors will be required to wear face masks while at work, unless they have a valid reason not to.
  • Signage that clearly reminds our community they must adhere to the government mandate and not enter the Centre without a face mask unless they are exempt.
  • Close work with local police in monitoring our community’s adherence to this directive, generally reminding our community of this new directive and asking those that aren’t wearing face masks, without a valid reason, to leave the centre.

Where to buy a face mask at Hoppers Crossing Shopping Centre

The retailers listed below stock face masks, however, please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.

  • Coles
  • Grindstone Kitchen
  • Target Lotto

Planning your visit

As part of the metropolitan Melbourne restrictions, you can only travel up to 25km from your home to shop for necessary goods and services. Please keep this in mind if you are planning on visiting Hoppers Crossing Shopping Centre for your essential needs. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.

If you’re planning on visiting Hoppers Crossing Shopping Centre it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:

  1. Avoid visiting the Centre at peak times
  2. Check store trading hours and individual conditions of entry in advance
  3. Pre-book health and other appointments
  4. Wear a face mask
  5. Most importantly, if you are feeling unwell or are awaiting test results, stay at home.
Coronavirus information and centre updatesClick Here